02 What types of businesses do you work with?

We partner with a variety of businesses, including grocery stores, pharmacies, restaurants, retail shops, and specialty stores. If your business provides products that are commonly requested for errands, we’d love to explore a partnership!

03 What are the benefits of partnering with Nosufer?

Partnering with us can increase your customer base, boost sales, and enhance brand visibility. By being part of our network, your products become easily accessible to customers who prefer the convenience of delivery.

04 ⁠How do customers place orders for my products?

Customers can browse available products and place orders through our app or website. Orders that include your items will be sent to your store for fulfillment, and one of our agents will pick them up.

05 Is there a fee to join as a vendor?

Partnership terms, including any applicable fees or commission structures, will be discussed during onboarding. We offer flexible options to create a mutually beneficial arrangement.

06 How do payments work?

Payments for orders are processed directly by us. You’ll receive payments for fulfilled orders on a regular schedule along with a detailed statement of transactions.

07 What should I do if an item ordered is out of stock?

If an item is unavailable, please inform the errand agent handling the order. They will contact the customer to arrange for an alternative or refund as needed.

08 Can I manage or update the products listed in your app?

Yes, we provide vendors with an interface to update product availability, pricing, and promotions. Our support team can also assist you with any updates you need.

09 What should I do if I receive an order outside of business hours?

Orders should be processed only during your operating hours. You can set your store’s hours in our system, and customers will only see available products when your business is open.

10 How does Nosufer ensure order accuracy and quality?

Our agents are trained to handle orders carefully and follow the exact instructions on the order. If you have specific packing or handling guidelines, please share these with us to help maintain high standards.

11 Who handles customer service issues?

We manage all customer inquiries and issues related to orders. If any issue involves your specific products, we may contact you for assistance in providing a solution.

12 Can I offer promotions or discounts through Nosufer?

Absolutely! We encourage vendors to offer special promotions, discounts, or exclusive items to our customers. Reach out to our vendor support team to set up a promotion that will boost your visibility.

13 How do I track the performance of my partnership with Nosufer?

You’ll have access to a vendor dashboard where you can view sales data, order history, and other insights. This data helps you track performance and make adjustments as needed.

14 What if I want to end my partnership?

We value our partnerships, but you’re free to terminate the agreement at any time, with prior notice as outlined in our contract. Our team will assist with any offboarding needs to make the process smooth.

15 ⁠How are delivery and handling managed?

Our agents are responsible for picking up and delivering orders. We recommend preparing orders in a way that’s easy for agents to handle, to ensure a smooth and safe delivery experience for customers.

16 ⁠Who is responsible for lost or damaged items?

In the rare event of an issue, we work closely with our agents and customers to resolve it. We cover damages due to agent error, but we expect partners to ensure quality control before pickup.