Privacy Policy
Nosufer Errand Services Ltd may collect personal information to help you place and receive delivery orders and to improve the Nosufer service. This Privacy Policy explains how Nosufer Errand Services Ltd (“Nosufer,” “we,” “us,” or “our”) handles your personal information when you visit or use www.nosufer.com [invalid URL removed] (the “Site”), the Nosufer mobile application, and any other website or mobile application that links to this Privacy Policy (collectively, the “Services”). Please review this Privacy Policy thoroughly. By using our Services, you acknowledge and consent to the collection, use, and sharing of your personal information as outlined in this Privacy Policy. If you do not agree with these terms, we advise you not to use our Services or provide us with your personal information. Your access to and use of our Services are subject to our Terms and Conditions, which define some of the terms used throughout this Privacy Policy.
Collection of Information
When you use our Services we may collect or receive information about you.
Information You Provide Directly
When you use our Services, you may provide us with certain information, including during registration, when placing orders, conducting searches, responding to surveys, or contacting us with inquiries. This information may include your name, email address, phone number, delivery address, payment details (such as credit card information and billing address), and other identifying information. When you place an order through our Services, we collect details related to the transaction, such as the products or services purchased, the date and time of the transaction, and delivery information. Additionally, you may choose to provide ratings or feedback for completed requests.
Information We Collect Automatically
We also may receive and store certain information about you and your device(s) automatically when you access or use our Site and Services. This information may include:
How We Store User Data
Use of Cookies
We utilize cookies, web beacons, pixels, and similar technologies ("Cookies") to gather information and enhance your experience with our Services. Cookies are small data files that a website or its provider transfers to your device's hard drive via your web browser. These files enable the website or provider's systems to recognize your browser and retain specific details. We use Cookies to streamline your experience, such as recognizing you upon your return to Nosufer.com and remembering information you have previously provided, like items in your order cart.
We also use Cookies to collect information about your activities over time and across third-party websites or other online services in order to deliver content and advertising tailored to your interests. You may disable the use of Cookies by modifying your browser settings. If you choose to disable cookies you may not be able to fully experience the interactive features of our Services.
Use of Information
We may use the information we collect or receive about you to:
We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent.
Any communication or material you transmit to us via e-mail or otherwise, including any data, questions, comments, suggestions, or the like, but not including your personal information, and any requests, comments, or concerns regarding your personal information, will be treated as non-confidential and non-proprietary.
Location Information
When you use our Services, we may collect precise location data regarding the progress of your order through the Nosufer app used by our drivers. If you grant the Services permission to access location services via your device’s operating system (“Platform”) or browser settings, we may also collect your device’s precise location when the Nosufer app is active, either in the foreground or background, while processing your order. Additionally, we may approximate your location using your IP address. This location data helps us provide more accurate deliveries.
You can manage the location tracking feature through your device or Platform settings or when prompted by the Nosufer mobile app. If you disable location tracking, our drivers will not receive precise location information from your device, which may affect delivery accuracy, particularly in expansive areas such as parks.
Sharing with Third Parties
To help us run our business, we may share your information, including your contact information, ratings, other information you provide directly, and information collected automatically, with entities that provide services to us, including third parties that provide payment processing, advertising services, web analytics, data processing, IT services, customer support, and other services. To help provide you with a high-quality errand or delivery, we may also share your information, including your personal information, with the independent contractor (if applicable), who completes your requested errands. Similarly, we may share your name, phone number, order information, customer feedback, and other information related to your orders with Nosufer Service Providers. We may also disclose aggregate, anonymous information to these third-party service providers.
When Required By Law
We recognize that information related to your orders could contain private information. However, we may be required to disclose your information to third parties, including law enforcement agencies when required to protect and defend our legal rights, protect the safety and security of users of our Services, prevent fraud, comply with the law, respond to legal process, or a request for cooperation by a government entity.
Corporate Transactions
In the event of a sale, transfer, merger, reorganization, dissolution, or similar event, we may transfer your information to one or more third parties as part of that transaction.
Accessing and Correcting Your Personal Information
Keeping your personal information up to date ensures we provide you with the most relevant offers. You can access and update your personal information through your Account profile. While we are happy to assist with managing your subscriptions, deactivating your account, and removing your active profile and data, certain records of past interactions and transactions may not be deleted. For instance, we are required to retain records related to prior purchases made through our Services for financial reporting and compliance purposes. Additionally, due to how we maintain certain systems, some information may temporarily remain in backup copies before being permanently deleted.
Data Retention
We will retain your personal information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Nosufer may retain aggregate or anonymized data indefinitely.
Third Party Sites
Some of the functionality on our Services may be provided by third parties that are not affiliated with Nosufer Errand Services Ltd. These entities may collect or receive certain information about your use of our Services and your activities over time and across different websites, including through the use of cookies, web beacons, and similar technologies. For example, we use services like Google Analytics to help us see traffic patterns on Nosufer.com. Nosufer Errand Services Ltd is not responsible for the privacy practices of these entities. In addition, our Services may contain links to other websites not operated or controlled by Nosufer Errand Services Ltd. Such websites are not under our control, and we are not responsible for their privacy policies or practices. If you provide any personal information through any such third-party website, we recommend that you familiarize yourself with the privacy policies and practices of that third party.
Your Choices
If you are a registered Nosufer user, you may access or modify your personal information by logging into our mobile application using your username and password and visiting the “Account” page. You may also contact us at privacy@nosufer.com to access, modify, or request the deletion of your personal information or delete your account. You may disable our ability to use cookies by using the cookie controls in your web browser (see “Use of Cookies” section above). If we send you marketing emails about services that may interest you, each email will contain instructions permitting you to “opt-out” of receiving future marketing or other communications.
Referral Program
Nosufer Errand Services Ltd allows users to invite friends to sign up for our Services by submitting a friend’s name and email address to Nosufer. Sometimes we offer a promotional value for every friend that signs up and places an order through your referral link. By choosing to invite a friend, you represent that you have received the friend’s consent to provide his or her name and email address to us. Nosufer Errand Services Ltd will use that information to send an email inviting him or her to visit the site and will store that information to track the success of the referral program.
International Users
Nosufer Errand Services Ltd is based in Nigeria and, regardless of where you use our Services, the information collected as part of that use will be transferred to and maintained on servers located in Nigeria. Any information we obtain about you will be stored in accordance with the Nigerian privacy laws, regulations, and standards, which may not be equivalent to the laws in your country of residence. By using our Services, you consent to this collection, transfer, storage, and processing of information to and in Nigeria.
Security
Nosufer Errand Services Ltd takes your privacy seriously and has implemented commercially reasonable administrative, technical, and physical security measures to protect your personal information. However, it’s important to note that no online activity can be entirely secure or error-free. As such, Nosufer cannot guarantee the absolute security of your personal information. Please consider this when sharing personal or sensitive information with us.
Additionally, you are responsible for safeguarding your username and password to help ensure the security of your account.
Changes to This Privacy Policy
Our Services may change from time to time. As a result, we reserve the right to update or modify this Privacy Statement at any time and from time to time without prior notice. If we make any material changes to the way we use or disclose your personal information, we will notify you by email, at the email address you have provided to us. If you object to any changes, you must cease using our Services. Please review this Privacy Policy periodically by visiting this webpage. This Privacy Policy was last updated on the date indicated at the top of this page. Your continued use of our Services after any changes or revisions to this Privacy Policy indicates your agreement to the terms of the revised Privacy Policy.
Contact Us
If you have any questions or concerns relating to this Privacy Policy or our privacy practices please contact us at privacy@nosufer.com.
Nosufer Errand Services Ltd
Attention: Privacy Department
Ekpri Nsukara, Uyo, Akwa Ibom State.
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